AITO: The Association of Independent Tour Operators
Equestrian Escapes

Equestrian Escapes Traveller Reviews

Reviews of Equestrian Escapes

Overall Company Rating
98%
Excellent 126
Good 3
Average 0
Poor 3
Terrible 0
Reviews Submitted: 132
Reviews Accepted: 132
Reviews Rejected: 0
132 reviews
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Equestrian Escapes by Roxy, 3 Nov 2014
Holiday Rating:

World Equestrian Gamespoor organisation

We booked a 6 day package with Equestrian Escapes to Normandy for the WEG and found the overall organisation was appalling. Because of their lack of ability to plan pick ups some events were missed. The WEG themselves were fantastic

We booked a 6 day package with Equestrian Escapes to Normandy for the WEG and found the overall organisation was appalling. Because of their lack of ability to plan pick ups some events were missed. The WEG themselves were fantastic

Rating for tour operator:

Coach drivers were brilliant but directions and instructions they had were poor hence we spent a lot more time on the coach than we should have. No company rep available for the duration of our stay. Phone calls had to be made to the UK to find out pick up times from our hotel. Didn't stick to the itinerary produced, I could go on and on. Company has denied any failure on their part and have so far not even compensated us for phone charges, would never book with them again

Equestrian Escapes responded to this review on 19 Feb 2015:

Hello Jean, we were sorry to read your comments and somewhat surprised, I was personally out at WEG the entire 2 weeks and we had 10 additional members of staff available plus a stand and meeting point in The Horse Village. We were certainly not aware of any of our customers missing any of the events. It is fair to say that the exceptionally heavy traffic on the roads around Caen did seem to take the French police by surprise, although we were quick to react when we realised that it may take longer to reach venues than we had been previously advised. Times were immediately altered so that customers were collected from their respective accommodation earlier, I know that this didn't please everyone but our primary aim was to ensure that all Equestrian Escape's customers saw all of the events. The change to timings may have made us look disorganised but on the contrary, it was us reacting to a situation that could not have been foreseen (according to the French traffic police!). We certainly enjoyed some fantastic competition over the two weeks and hope that this in some way made up for your disappointment with the change to timings.

Equestrian Escapes by sarah, 29 Nov 2013
Holiday Rating:

did not recieve what we had paid for

I booked a 2 night b+b with this company and was informed prior to the booking that due to a hunt on the weds we would have to have 2 rides on the thursday rather than 1 x 2hr ride on weds thurs and friday. The friday hack was unchanged. we were offered the right to cancel but we felt we could manage 2 rides on the thursday and needed a break so went ahead. on arrival we were put in cottage on visit (we were informed this was an upgrade but ...

I booked a 2 night b+b with this company and was informed prior to the booking that due to a hunt on the weds we would have to have 2 rides on the thursday rather than 1 x 2hr ride on weds thurs and friday. The friday hack was unchanged. we were offered the right to cancel but we felt we could manage 2 rides on the thursday and needed a break so went ahead. on arrival we were put in cottage on visit (we were informed this was an upgrade but as we had only been told b+b we really cannot judge this) breakfast was sliced bread eggs and porridge from cupboard if we wanted. we accepted this but were a little concerned and aggreived as we felt breakfast meant it would be prepared and cleared away in a b+b. On thursday for our first ride we were told we would not be doing afternoon ride as she felt it would be too much for us-she sent us off to a cafe that she paid for lunch BUT we were not given a chance to dispute this and possibly would have been better to ask us how we felt about doing a second ride after we had done the first. I have requested a refund for the 2 of us for the cost of the cancelled hack. the stable owner claims the horses were booked for the 2nd ride BUT that we had made alternative arrangments! she also claims she offered to come and cook our breakfast! this is completely incorrect the company though have decided to state that they can do nothing! this is appalling, 1) why would we arrange to continue with the break when we were offered the chance to cancel therefore why would we make alternative arrangments for the afternoon! I feel as though we have been completely fleeced. The company are not replying to my emails.

Rating for tour operator:

see above