AITO: The Association of Independent Tour Operators
Undiscovered Destinations

Undiscovered Destinations Traveller Reviews

Reviews of Undiscovered Destinations

Overall Company Rating
97%
Excellent 196
Good 26
Average 1
Poor 0
Terrible 1
Reviews Submitted: 224
Reviews Accepted: 223
Reviews Rejected: 1
223 reviews
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Undiscovered Destinations by Ada, 5 Jan 2024
Holiday Rating:

An amazing and enjoyable holiday.

Loved the sites and getting to know the culture and people of India. We were very well being looked after.

Loved the sites and getting to know the culture and people of India. We were very well being looked after.

Rating for tour operator:

They were very helpful through the planning and answered any query so we felt relaxed that it will be up to expectation and it was.

Undiscovered Destinations responded to this review on 05 Jan 2024:

Thank you for your positive feedback.

We are delighted that you enjoyed your travels with us in India

Undiscovered Destinations by Isla, 14 Nov 2023
Holiday Rating:

Fantastic taster to 1india,

Rajasthan Encompassed - 4000km travelled over 16 days, great experiences all through the time there. Great itinery with lots to see and do. Thouroughly enjoyable

Rajasthan Encompassed - 4000km travelled over 16 days, great experiences all through the time there. Great itinery with lots to see and do. Thouroughly enjoyable

Rating for tour operator:

Everything was well organised both in the UK and in India. Guides knowledgeable, excellent, safe driver. Very satisfied.

Undiscovered Destinations responded to this review on 14 Nov 2023:

Thank you for your positive feedback. We are delighted that you enjoyed your tour in India.

Best regards,

Mark and the team at Undiscovered Destinations

Undiscovered Destinations by Grete Howard, 2 Nov 2023
Holiday Rating:

The trip of a lifetime

A private trip for two people with bespoke tours in Sulawesi, Timor Leste, Bali, the Philippines, Brunei and Kuala Lumpur, plus stopovers in Qatar, Singapore, and Kuwait.

A private trip for two people with bespoke tours in Sulawesi, Timor Leste, Bali, the Philippines, Brunei and Kuala Lumpur, plus stopovers in Qatar, Singapore, and Kuwait.

Rating for tour operator:

I am sure there were times during the planning stage of this trip that my name was mud in the UD office. Having started the process in 2019 for travel in the Autumn the following year, the plans changed a number of times over the following three years (delayed due to Covid) and I contacted Mark on numerous occasions with questions and amendments before the itinerary was eventually finalised. And what an itinerary it was, a private bespoke trip spanning eight countries over a period of eight weeks, incorporating three of UD's standard tours, all of which were modified to suit our needs. In addition, we added destinations not generally available on their website, with a total of 17 flights and 31 hotels. We were provided with detailed pre-trip information, including links to apply for visas. It wasn't until, as a control-freak, I created a chronological folder for all the paperwork, that I realised just how much work this must have been for Mark and the local teams. There is no way I could have attempted to put this together myself, and it is very reassuring to know that Mark regularly checks in with the local teams to ensure that everything is running smoothly. With 17 flights, 30 drivers, 23 guides and 31 hotels, the chances are that there will be a hiccup somewhere along the way. There wasn't. Everything just happened as if by magic. A tour operator is only as good as its local teams, and we have always found UD's partner agents to be excellent, with guides who go above and beyond to ensure traveller satisfaction. To give an example: we arrived at our accommodation to find a number of steep steps leading from the car park to the rooms (I have limited mobility), so the local team swapped us around with other clients (with their approval) to another lodge where there were no steps. That is true customer service. The complete customer service package is one of the reasons we keep using UD time and time again (11 times so far). Having used around 70 different tour operators over a lifetime of travel, I can honestly say that UD is one of the best out there. With their wide range of truly unusual destinations, their can-do attitude to personalising their itineraries, and their impeccable customer service, I hope to be in a position to book many more tours through them.

Undiscovered Destinations responded to this review on 02 Nov 2023:

Thank you for your wonderful feedback. Everyone at UD is truly grateful for your support and loyalty, especially over the last few years which has of course been challenging for the entire travel sector. We are so pleased that our travellers are back out on the road and that we’re doing what we love, organising extraordinary trips around the world.

As the founder and owner of UD I feel lucky to be working with such a great team, but I am particularly grateful to Mark for making your trip such a success. Without fail he does his very best for every client, but I know he pulled out all the stops and took full responsibility for your booking. I also need to mention our hard working overseas partners who do us proud. I know they will be thrilled when we pass on your feedback.

Thank you so much.

All the best,

Jim and Team UD

Undiscovered Destinations by Lykke2023, 1 Nov 2023
Holiday Rating:

2 week Self-driving tour in Namibia

Undiscovered Destinations organized everything for us, the thing we had to do was following our itenerary by driving ourselves. We got a 2 week round trip in Namibia, very nice overnight stays, a good and informativ leaflet about what to see and how to get from place to place. A perfect holiday

Undiscovered Destinations organized everything for us, the thing we had to do was following our itenerary by driving ourselves. We got a 2 week round trip in Namibia, very nice overnight stays, a good and informativ leaflet about what to see and how to get from place to place. A perfect holiday

Rating for tour operator:

Very good information before travelling. Local representativ that gave us additional information when getting the car the first day.

Undiscovered Destinations responded to this review on 02 Nov 2023:

Thank you for your excellent feedback. We are delighted that you enjoyeed your trip to Namibia.

Undiscovered Destinations by jeremypg, 29 Oct 2023
Holiday Rating:

A fascinating self-drive tour of Oman

We generally enjoy completely independent travel, but this enjoyable self-drive tour in Oman was the nearest thing and we felt very cared for, especially as there were problems with the outward flight (30 hour delay, and lost luggage) which both the UK and Oman staff dealt with as well as they could. The tour was busy but we were able to arrange some flexibility into it in advance and it gave us an excellent introduction to a fascinating and ...

We generally enjoy completely independent travel, but this enjoyable self-drive tour in Oman was the nearest thing and we felt very cared for, especially as there were problems with the outward flight (30 hour delay, and lost luggage) which both the UK and Oman staff dealt with as well as they could. The tour was busy but we were able to arrange some flexibility into it in advance and it gave us an excellent introduction to a fascinating and often beautiful country, with lovely polite people.

Rating for tour operator:

'Undiscovered Destinations'. We were very impressed with the standard of organisation and the support we received throughout.

Undiscovered Destinations responded to this review on 30 Oct 2023:

Despite the long delay with your outward flight we are delighted that you enjoyed your visit to Oman.

Thank you for your positive feedback which we will share with our local team.

Undiscovered Destinations by ppj, 18 Oct 2023
Holiday Rating:

Enlightening

Two weeks in Bhutan and a week in Sri Lanka Covering a cultural eperince in both countries

Two weeks in Bhutan and a week in Sri Lanka Covering a cultural eperince in both countries

Rating for tour operator:

Tailored our holiday to meet our expectations

Undiscovered Destinations responded to this review on 19 Oct 2023:

Thank you for your feedback and for travelling with us.

Undiscovered Destinations by ChrysT, 16 Oct 2023
Holiday Rating:

Beautiful Bhutan

Fantastic trip through this intriguing country. Lovely to visit such a distinctive culture with terrific walks in stunning landscapes.

Fantastic trip through this intriguing country. Lovely to visit such a distinctive culture with terrific walks in stunning landscapes.

Rating for tour operator:

Very good with all the arrangements and choice of hotels and guides.

Undiscovered Destinations responded to this review on 16 Oct 2023:

Thank you for your feedback. We're delighted that you enjoyed your visit to Bhutan.

Undiscovered Destinations by Snow dog lover, 11 Oct 2023
Holiday Rating:

Pakistan - a rare experience

Visiting the far north of Pakistan - memorable drives, spectacular scenery, wonderful, friendly people. A unique experience

Visiting the far north of Pakistan - memorable drives, spectacular scenery, wonderful, friendly people. A unique experience

Rating for tour operator:

We’ve used Undiscovered Destinations before - very professional

Undiscovered Destinations responded to this review on 12 Oct 2023:

Thank you for choosing to travel with us again. We're delighted that you enjoyed your trip to Pakistan. As you say a great trip for spectacular scenery and opportunity to meet the friendly local people.

Undiscovered Destinations by Tearaway, 5 Oct 2023
Holiday Rating:

Beyond expectations

Although this was a group tour there were only 3 on trip so it felt like tailor made as following the itinerary was very flexible. Our local guide was excellent very knowledgeable and was able to solve any problems which were beyond our control efficiently. I cannot think of enough superlatives to describe mynholiday

Although this was a group tour there were only 3 on trip so it felt like tailor made as following the itinerary was very flexible. Our local guide was excellent very knowledgeable and was able to solve any problems which were beyond our control efficiently. I cannot think of enough superlatives to describe mynholiday

Rating for tour operator:

Excellent service prompt answers to all my questions .

Undiscovered Destinations responded to this review on 07 Oct 2023:

Thank you for your wonderful feedback. We are delighted that you enjoyed the tour.

Undiscovered Destinations by Seaside, 22 Sep 2023
Holiday Rating:

Baltic States tour starting from Helsinki.

An enjoyable, well organised tour of the Baltic States using knowledgeable local guides.

An enjoyable, well organised tour of the Baltic States using knowledgeable local guides.

Rating for tour operator:

Undiscovered Destinations.

Undiscovered Destinations responded to this review on 22 Sep 2023:

Thank you for your feedback. On behalf of everyone at Undiscovered Destinations and our local team it is much appreciated