AITO: The Association of Independent Tour Operators
Discover Adventure Ltd

Discover Adventure Ltd Traveller Reviews

Reviews of Discover Adventure Ltd

Overall Company Rating
96%
Excellent 133
Good 9
Average 4
Poor 2
Terrible 1
Reviews Submitted: 149
Reviews Accepted: 149
Reviews Rejected: 0
149 reviews
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Discover Adventure Ltd by dwkns, 2 Oct 2017
Holiday Rating:

Terrible food, inconsistent staff and three trips not one.

I signed up for a London to Nice cycle trip. It wasn't. It was 3 different trips bolted together. London to Paris, Paris to Geneva and Geneva to Nice. There were different staff for each leg with little consistency between them. It didn't feel like one trip it felt like three. A good example of this was the rest days. We spent two nights in a hotel, but on both occasions I was told that they were two separate one day bookings and that I ...

I signed up for a London to Nice cycle trip. It wasn't. It was 3 different trips bolted together. London to Paris, Paris to Geneva and Geneva to Nice. There were different staff for each leg with little consistency between them. It didn't feel like one trip it felt like three. A good example of this was the rest days. We spent two nights in a hotel, but on both occasions I was told that they were two separate one day bookings and that I would have to check out at 10am and couldn't check back in until 3pm!!! I had to kick up an almighty fuss to stay in the same room. The quality of the staff was very variable. From excellent to couldn't give a shit. When there were problems there often seemed little will (or rather authority / ability) to do anything about it. The worst problem however was the food. It was terrible. Either the quality of the food was low, the quantity of the food wasn't nearly enough, the type of food was totally inappropriate or access to food was at the wrong time. On a cycling trip where you are burning an extra 2000-3000 calories a day you have to get the food right. They got it totally wrong. How on earth they think that feeding between 30-50 people exactly the same thing and expecting everyone to like it is beyond me. The evening meal often didn't arrive until after 8pm - 4 hours after most people finished riding for the day. And often the hotels were situated in places where access to food within this time wasn't possible. Everyone complained about the food. All the time.

Rating for tour operator:

As described above. The quality of the staff was very variable. From excellent to couldn't give a shit. When there were problems there often seemed little will (or rather authority / ability) to do anything about it.

Lands End to John O Groats by Rowcastle, 17 Sep 2017
Holiday Rating:

Lands End to John O'Groats

Obviously a cycle ride from one end of Britain to the other over 12 days. The weather was pretty poor for the time of year particularly in Scotland which at times made the cycling less pleasurable than it could have been. The route and scenery was very varied and physically quite tough but overall great fun.

Obviously a cycle ride from one end of Britain to the other over 12 days. The weather was pretty poor for the time of year particularly in Scotland which at times made the cycling less pleasurable than it could have been. The route and scenery was very varied and physically quite tough but overall great fun.

Rating for tour operator:

The Discover Adventure support crew were brilliant at keeping morale up, helping and encouraging the riders and sorting the multiple problems that cropped up with the bikes along the way. They could not have done more to make everyone's experience the best it could be for them.

Lands End to John O Groats by Mr A Z 17, 14 Sep 2017
Holiday Rating:

Simply amazing and unforgettable.

I went on a cycling challenge from Land's End to John O' Groats over 12 days. I had the time of my life, met some amazing people, cycled 966 miles and saw some beautiful places in the UK. Had some amazing support from Discover Adventure and enjoyed every minute of my journey.

I went on a cycling challenge from Land's End to John O' Groats over 12 days. I had the time of my life, met some amazing people, cycled 966 miles and saw some beautiful places in the UK. Had some amazing support from Discover Adventure and enjoyed every minute of my journey.

Rating for tour operator:

11 out of 10. Great support on and off my bike, excellente food and accomodation. Great people who love what they do.

Inca Trail to Machu Picchu by King of the Mountain, 14 Sep 2017
Holiday Rating:

Once in a lifetime! Amazing!

Second trip with this tour operator. Absolutely no issues. Looking forward to booki ng again!

Second trip with this tour operator. Absolutely no issues. Looking forward to booki ng again!

Rating for tour operator:

Discover Adventure may not be the biggest tour operator in UK. But in my opinion they may be the best!

Discover Adventure Ltd by Lesly, 13 Sep 2017
Holiday Rating:

Absolutely awesome experience

Trekking the Rockies was my first ever adventure holiday, no amount of training compared to the reality of the experience. Wow what can I say? The trek itself was tough at times but worth every bit of effort, never could I have imagined the magnitude of the views I would see, absolutely breathtaking. Discovery Adventure leader Anna Crampin supported us , the woman is an absolute legend, she was supportive,helpful, extremely lovely to everyone, ...

Trekking the Rockies was my first ever adventure holiday, no amount of training compared to the reality of the experience. Wow what can I say? The trek itself was tough at times but worth every bit of effort, never could I have imagined the magnitude of the views I would see, absolutely breathtaking. Discovery Adventure leader Anna Crampin supported us , the woman is an absolute legend, she was supportive,helpful, extremely lovely to everyone, she completed the trek with us whilst feeling ill with flu symptoms and never once complained. Nothing was ever a problem or too much trouble to her, she went out of her way to ensure every one was happy whilst being out of their comfort zones. Yamnuska guides were fantastic, and provided so much lovely food I almost had to be rolled home. This was a truly wonderful experience, made even better by the staff, don't change anything DA you've got it right.

Rating for tour operator:

Discovery Adventure is an absolutely wonderful operator, they went over and above, contacting me with details, itenaries and messages about the adventure before the time. I would definitely book with them again.

Lands End to John O Groats by Zona Lewin, 12 Sep 2017
Holiday Rating:

Fantastic 12 days cycling Lands End to John O'Groats

12 days cycling through the English countryside, the team and support made the whole event that much more enjoyable! A fantastic trip all round and I wouldn't think twice about taking it on again!

12 days cycling through the English countryside, the team and support made the whole event that much more enjoyable! A fantastic trip all round and I wouldn't think twice about taking it on again!

Rating for tour operator:

The level of support that Discover Adventure gave was fantastic. Any questions I had before I set off on the journey were answered quickly and efficiently and then whilst on the challenge, the team was always there for support and guidance! Fantastic organisation, can't praise them enough!

London to Paris Cycle by Botty, 5 Sep 2017
Holiday Rating:

Excellant

DA delivered an excellent package once again, with all admin and logistics sorted to enable you just to concentrate on the challenge at hand. Some aspects as always could be fine tuned and upgraded but that comes at a cost above the value for money experience they give. An excellant experience, my 3rd and I will be back for another.

DA delivered an excellent package once again, with all admin and logistics sorted to enable you just to concentrate on the challenge at hand. Some aspects as always could be fine tuned and upgraded but that comes at a cost above the value for money experience they give. An excellant experience, my 3rd and I will be back for another.

Rating for tour operator:

The back office team Is both supportive and informative. Information reference the challenge accommodation is sent out well in advance, with suitable training tips, kit lists and electronic downloadable routes. On the actual event the crew is helpful and sorts out any issues enabling you to concentrate on the ride. The routes are clearly marked and DA must be commended for their diligence in removing all route markers once the last rider has passed.

Discover Adventure Ltd responded to this review on 07 Sep 2017:

Thank you so much Lee for such great feedback! All of us working in the DA team, both crew and office staff, really appreciate your words which makes all the hard work worthwhile! We are so glad that you had an enjoyable time, and look forward to welcoming you back on another DA trip very soon!

Trek Kilimanjaro by Chris, 3 Sep 2017
Holiday Rating:

awesome, amazing, tough - perfect

amazing trek to the roof of Africa. Tough walking at altitude. Very testing, but a life memory and a brilliant personal achievement.

amazing trek to the roof of Africa. Tough walking at altitude. Very testing, but a life memory and a brilliant personal achievement.

Rating for tour operator:

Discover Adventure were excellent. Our guide Christina was excellent.and made the whole trip just the best things. UK support was very good, I will travel with DA again!.

Discover Adventure Ltd responded to this review on 07 Sep 2017:

Thank you so much Chris for such great feedback! We really appreciate it here in the office, as do our crew members, who strive to make your expereince as enjoyable and rewarding as possible. It makes all the hard work worthwhile! Looking forward to seeing you on another trip in the future!

Trek Kilimanjaro by katie, 31 Aug 2017
Holiday Rating:

Fantastic experience with amazing support from discover adventure from start to finish.

I had an amazing time climbing Kilimanjaro with Discover Adventure. Despite suffering with altitude sickness, the team were fantastic in helping me reach the summit. Christina, the challenge leader was great throughout and the organisation was impeccable.

I had an amazing time climbing Kilimanjaro with Discover Adventure. Despite suffering with altitude sickness, the team were fantastic in helping me reach the summit. Christina, the challenge leader was great throughout and the organisation was impeccable.

Rating for tour operator:

as above

Discover Adventure Ltd responded to this review on 07 Sep 2017:

Thank you so much for your feedback, and well done on completing such a tough challenge despite all the elements! It means so much to us that you had such an enjoyable time, and makes all the hard work worth it! Hoping to see you on another of our challenges soon!

Discover Adventure Ltd by Janie., 26 Aug 2017
Holiday Rating:

Ben Nevis trek weekend.

It was fantastic, weather great, and Helen our tour leader was excellent, plus everyone else on our trek. Our tour was walking up Ben Nevis within 8 hours. Thankyou.It was fab.

It was fantastic, weather great, and Helen our tour leader was excellent, plus everyone else on our trek. Our tour was walking up Ben Nevis within 8 hours. Thankyou.It was fab.

Rating for tour operator:

Helen and crew from Discover adventure were fantastic tour guides thankyou.

Discover Adventure Ltd responded to this review on 30 Aug 2017:

Well done Helen - what an achievement! All credit to you, your training and the group you were with.