AITO: The Association of Independent Tour Operators
Prestige Travel

Prestige Travel Traveller Reviews

Reviews of Prestige Travel

Overall Company Rating
96%
Excellent 158
Good 17
Average 2
Poor 3
Terrible 2
Reviews Submitted: 182
Reviews Accepted: 182
Reviews Rejected: 0
182 reviews
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Prestige Travel by Christine, 16 Jun 2019
Holiday Rating:

Relaxing, recharging, the time of our lives.

From start to finish everything was amazing. The transfer from airport to ferry, then ferry to hotel was quite fluid. Have never had such a varied route to our destination but it was handled most efficiently. Once there we were welcomed by the hotel and then early the following morning met by the rep. She was very attentive to our requirements and answered all our questions. We were then given her phone number and left to enjoy our holiday. ...

From start to finish everything was amazing. The transfer from airport to ferry, then ferry to hotel was quite fluid. Have never had such a varied route to our destination but it was handled most efficiently. Once there we were welcomed by the hotel and then early the following morning met by the rep. She was very attentive to our requirements and answered all our questions. We were then given her phone number and left to enjoy our holiday. We did not have to contact her again as all was as planned. Even on our departure all tickets and connections were as smooth as silk. I would thoroughly recommend to anyone.

Rating for tour operator:

Extremely friendly, polite and attentive to our needs. Had planned all connections, tickets that were needed. Was extremely knowledgable of our destination and were able to recommend an assortment of activities.

Prestige Travel responded to this review on 17 Jun 2019:

Hello Mrs Jarvis and thank you for taking the time to post your review of your fab Croatia holiday. We are all so pleased that everything went well for you. We pride ourselves on being real experts in all things Croatia!
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 17 Jun 2019:

I am so pleased you had such a great trip.
it would be a pleasure to help when you are ready for another break, just let Baldwins Travel know how we can help.
John Dixon MD Prestige Holidays

Prestige Travel by Tour19, 20 May 2019
Holiday Rating:

Prestige Poor Hotels

We stayed in Sicily at two of the hotels used by Prestige Holidays which they use on regular basis for Tours. Two days at this hotel consisted of no hot water. I showered in cold water the whole time I was there. The outlet was blocked in the shower tray, which left me showering in three inches of scum the first day coming up from the outlet. This continued on the second day as well. This appeared to be an ongoing problem. (See Tripadvisor) ...

We stayed in Sicily at two of the hotels used by Prestige Holidays which they use on regular basis for Tours. Two days at this hotel consisted of no hot water. I showered in cold water the whole time I was there. The outlet was blocked in the shower tray, which left me showering in three inches of scum the first day coming up from the outlet. This continued on the second day as well. This appeared to be an ongoing problem. (See Tripadvisor) Hotel Principe di Villafranca to confirm reviews about showers. The hotel said it would be fixed the next day but then they said the part was unavailable due to an Italian holiday, but this was not fixed the next day after. Due to the this problem I was forced to wash my feet in the bidet. Absolutely disgusting. Beware 4 star or equivalent did not exist. Another hotel felt like sleeping in a broom cupboard. Two people could not move around the room at the same time. My experience has taught me to give this company a wide berth.

Rating for tour operator:

Prestige Holidays

Prestige Travel responded to this review on 12 Jul 2019:

So sorry we fell below your expectations.

Prestige Travel responded to this review on 12 Jul 2019:

I am very lucky to be able to say that the satisfaction levels for our holidays of any type is extremely high. However we have taken these comments very seriously and I apologise once more for the disappointment Mrs Pace felt
John Dixon MD Prestige Holidays

Prestige Travel by Honeymooner, 3 Apr 2019
Holiday Rating:

Fantastic honeymoon

Sicily - Really lovely country. Fantastic hotel (Hotel Villa Belvedere) with friendly, helpful staff throughout our stay. Comfortable room with a good view from our terrace. Clean and fresh throughout the hotel. Maid even popped a little vase of flowers in our room which she refreshed every couple of days!

Sicily - Really lovely country. Fantastic hotel (Hotel Villa Belvedere) with friendly, helpful staff throughout our stay. Comfortable room with a good view from our terrace. Clean and fresh throughout the hotel. Maid even popped a little vase of flowers in our room which she refreshed every couple of days!

Rating for tour operator:

Attention to detail was really good, with everything we needed to set off stress free.

Prestige Travel responded to this review on 04 Apr 2019:

Firstly many congratulations!
Really pleased you enjoyed the Villa Belvedere.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 04 Apr 2019:

So pleased you liked the arrangements we made for your special holiday.
It would be our pleasure to help when you are ready for another break. just let Cambourne Travel know and we will do the rest
John Dixon MD Prestige holidays

Prestige Travel by Jeffrey of Wiltshire, 30 Mar 2019
Holiday Rating:

Great one week break in Cefalu, Sicily

Hotel Artemis, Cefalu is a well-run 4-star hotel within 10 minutes walking distance of the old town and 5 minutes from the beach. The hotel staff were friendly and did everything they could to make our stay as pleasant and as enjoyable as possible. The local Sicily Rep. for Prestige, Ilona Mernieks was very helpful. The hotel barman, Giovani, could not have been nicer.

Hotel Artemis, Cefalu is a well-run 4-star hotel within 10 minutes walking distance of the old town and 5 minutes from the beach. The hotel staff were friendly and did everything they could to make our stay as pleasant and as enjoyable as possible. The local Sicily Rep. for Prestige, Ilona Mernieks was very helpful. The hotel barman, Giovani, could not have been nicer.

Rating for tour operator:

We have not used Prestige Holidays before but they were suggested by our Travel Agent - TravelWise of Devizes. They were very efficient and ensured we had all the information we needed regarding transfers, etc. which all went smoothly.

Prestige Travel responded to this review on 01 Apr 2019:

I am so pleased you enjoyed Cefalu and the Artemis, also that Ilona looked after you well as did Gionani.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 01 Apr 2019:

I am delighted you liked our service levels.
It would be our pleasure to help when you are ready for another break, just let Travelwise know how we can help.
John Dixon MD Prestige Holidays

Prestige Travel by Beverley, 29 Mar 2019
Holiday Rating:

Wedding Anniversary in (very near) Paradise

A week in La Palma, Canary Islands, in March delivered a near Paradise experience. The hotel/apartments building, Hacienda San Jorge, was set in lush, magnificent grounds which the proud owners have spent some 30 years growing and developing. So many different species of palm and other sub-tropical trees, all discreetly labelled and beautifully maintained. A gorgeous pool - clear and clean and just a matter of yards to the beach. Fantastic walks ...

A week in La Palma, Canary Islands, in March delivered a near Paradise experience. The hotel/apartments building, Hacienda San Jorge, was set in lush, magnificent grounds which the proud owners have spent some 30 years growing and developing. So many different species of palm and other sub-tropical trees, all discreetly labelled and beautifully maintained. A gorgeous pool - clear and clean and just a matter of yards to the beach. Fantastic walks and plenty of stunning views, whether from the top or the bottom of the several volcanoes. One of our favourite such views was the "cloud waterfall" where a fluffy white curtain of cloud teems over a rocky ridge and downwards. We had booked half board which was great value, with a huge choice of hot and cold food at the buffet and wine waiters. Oh, and the service was great, the flights ran to time and the airport transfers worked well. A truly great break from the English weather!

Rating for tour operator:

Prestige Holidays were great. They acted quickly and effectively when we had a query while booking, the paperwork all arrived in good time and staff were friendly and professional.

Prestige Travel responded to this review on 01 Apr 2019:

I am so pleased you enjoyed your break/celebration on La Palma.
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 01 Apr 2019:

Your kind comments are much appreciated.
thank you for travelling with us, it would be our pleasure to welcome you back when you are ready for another break.
Best wishes
John Dixon MD Prestige Holidays

Prestige Travel by The Slays, 2 Mar 2019
Holiday Rating:

A classy location and experience

A wonderful week's holiday in northern Tenerife, based at the small adults-only boutique Hotel San Roque in Garachico. Nothing was too much trouble for the owner/manager. We were supplied with a surprise complimentary bottle of chilled white wine on arrival and the next day after breakfast by the pool, invited to upgrade our already comfortable room to an even better one as it had become vacant. The lovely intimate and romantic private concert ...

A wonderful week's holiday in northern Tenerife, based at the small adults-only boutique Hotel San Roque in Garachico. Nothing was too much trouble for the owner/manager. We were supplied with a surprise complimentary bottle of chilled white wine on arrival and the next day after breakfast by the pool, invited to upgrade our already comfortable room to an even better one as it had become vacant. The lovely intimate and romantic private concert in the hotel on the evening of14th February was followed by a splendid a la carte meal of local delicacies (our dietary needs were fully catered for) prepared by the dynamic 24-year old head chef at the hotel's restaurant. The hotel reception staff, all multi-lingual, provided advice and assistance with booking daily itineraries if wished although we in fact had already sorted out our plans in advance and were happy to make our own discoveries.

Rating for tour operator:

I booked to the Canary Islands (Lanzarote, a few years back) previously with Prestige and was very impressed then with the attention to detail and to making our holiday experience as personal as possible. I was not disappointed this time either.

Prestige Travel responded to this review on 04 Mar 2019:

I am so pleased you enjoyed Tenerife and your stay at San Roque where you were superbly looked after by the wonderful staff.

John Dixon, Managing Director
Prestige Holidays

Prestige Travel responded to this review on 04 Mar 2019:

It is our pleasure to have you as our clients. I do hope we can assist with future holiday arrangements. Just ask Hays Travel to get in touch when you are ready for another break.
Kind regards.
John Dixon, Managing Director
Prestige Holidays

Prestige Travel by Popper, 8 Feb 2019
Holiday Rating:

A Break that turned into a Holiday

We both needed a break and went to the Travel Agent who booked us with Prestige Holidays to Madeira. When we got there we were met by a very pleasant transfer driver who gave us a mine of information on what to do... On our arrival at our Hotel, The Quinta Da Penha De Franca in Funchal, we were met again with a very pleasant Reception. At the Hotel the very professional staff went out of their way to help, even recommending other eateries. This ...

We both needed a break and went to the Travel Agent who booked us with Prestige Holidays to Madeira. When we got there we were met by a very pleasant transfer driver who gave us a mine of information on what to do... On our arrival at our Hotel, The Quinta Da Penha De Franca in Funchal, we were met again with a very pleasant Reception. At the Hotel the very professional staff went out of their way to help, even recommending other eateries. This was the start of our break and it continued for the whole two weeks and made it into a brilliant Holiday

Rating for tour operator:

Prestige Holidays have a very good team, with staff that deliver an excellent experience to their customers. It is the first time that we have used this company and we would not hesitate to use them again and would certainly recommend them to our friends.

Prestige Travel responded to this review on 11 Feb 2019:

I am so pleased you enjoyed Madeira and that all went well.

John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 11 Feb 2019:

Thank you for these very kind comments. I hope we can help with future holiday arrangements. Just ask Thomas Cook to get in touch when you are ready for another break.
John Dixon MD Prestige Holidays

Prestige Travel by Mrs D B 18, 3 Dec 2018
Holiday Rating:

Fabulous

10 days at the Sheraton La Caleta in Tenerife - wonderful service, attention to detail, instant relaxation in luxurious surroundings.

10 days at the Sheraton La Caleta in Tenerife - wonderful service, attention to detail, instant relaxation in luxurious surroundings.

Rating for tour operator:

This is the 5th time I have used Prestige Holidays and as always they made the holiday even better by having an island rep meet us at the airport with a nice cold bottle of water each and pop us in an air conditioned taxi to the hotel. A taxi was also there to take us back to the airport on our return home with the rep meeting us at the airport and seeing us through check-in and all the way up to security. Could not ask for more. Will definitely use Prestige again.

Prestige Travel responded to this review on 04 Dec 2018:

I am so pleased you enjoyed your break!
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 04 Dec 2018:

Mrs Bridle, it is our pleasure to have you as clients.
I do hope we will have the opportunity to help when you are ready for another break.
Warm wishes
John Dixon MD Prestige Holidays

Prestige Travel by Canary walking, 30 Nov 2018
Holiday Rating:

Expertly planned

A walking holiday from Vilaflor to La Gomera returning to Puerto details La Cruz. Using three top class hotels

A walking holiday from Vilaflor to La Gomera returning to Puerto details La Cruz. Using three top class hotels

Rating for tour operator:

Holiday expertly planned by Prestige Holidays and faultlessly actioned

Prestige Travel responded to this review on 30 Nov 2018:

Delighted to see that it all went well
John Dixon MD Prestige Holidays

Prestige Travel responded to this review on 30 Nov 2018:

Thank you for these very kind comments! We pride ourselves on the accuracy and creativity of our arrangements.
I have made sure Sophie Griffiths who handled your booking has read your review.
we look forward to being of service when you are ready for another break.
Best wishes
John Dixon MD Prestige Holidays

Prestige Travel by Bev, 26 Oct 2018
Holiday Rating:

Touring Sicily

We had a self-drive holiday in Sicily staying in Taormina, Cefula and Siracusa.

We had a self-drive holiday in Sicily staying in Taormina, Cefula and Siracusa.

Rating for tour operator:

Prestige Holidays found us excellent hotels and the tour reps were extremely helpful.

Prestige Travel responded to this review on 29 Oct 2018:

I am so pleased you had an enjoyable time in Sicily.
We take great pride in 'getting it right' for our clients!
it would be a huge pleasure for us to help when you are ready for another break, just let Andara Travel know what we can do for you.
John Dixon MD Prestige Holidays