AITO: The Association of Independent Tour Operators
Africa Collection

Africa Collection Traveller Reviews

Reviews of Africa Collection

Overall Company Rating
98%
Excellent 28
Good 3
Average 0
Poor 0
Terrible 0
Reviews Submitted: 31
Reviews Accepted: 31
Reviews Rejected: 0
31 reviews
Sort by:
Africa Collection by Carl , 13 Jun 2024
Holiday Rating:

Wedding anniversary

Overall very enjoyable unfortunately our luggage arrived 4 days late and we had to pay the lodge to have it collected. The hotel on the last 2 days of our holiday did at Victoria falls were did not have details of our bridge tour and there was confusion over our transfer to the airport

Overall very enjoyable unfortunately our luggage arrived 4 days late and we had to pay the lodge to have it collected. The hotel on the last 2 days of our holiday did at Victoria falls were did not have details of our bridge tour and there was confusion over our transfer to the airport

Rating for tour operator:

They could be improvements

Africa Collection responded to this review on 14 Jun 2024:

Pleased to hear that you enjoyed your African adventure. We were sorry to hear that your luggage was delayed, that is never a nice way to start your holiday.

Africa Collection responded to this review on 14 Jun 2024:

Many thanks for your feedback, we will ensure that our suppliers in Victoria Falls are aware of the hiccups you experienced.

Africa Collection by Ryan, 18 Feb 2024
Holiday Rating:

Our guide was amazing

It was an amazing holiday, made better by our driver/ guide

It was an amazing holiday, made better by our driver/ guide

Rating for tour operator:

Jon our guide from Leopard tours made it an amazing holiday, very informative, friendly and answered all our questions.

Africa Collection responded to this review on 19 Feb 2024:

Our partners in Tanzania are fantastic, and we are delighted to hear that you had a great visit to Tanzania & Zanzibar. And of course we look forward to assist you and your agent on your next visit to the the fascinating African continent.

Cape Town, Garden Route & Safari by Amber , 6 Nov 2023
Holiday Rating:

An unforgettable experience!

We had the most incredible 11-day trip to South Africa with Africa Collection. The itinerary put together took us along the Garden Route and had a perfect balance of adventure and relaxation, taking us to locations such as Cape Town, Plettenberg bay, Franschhoek and a safari! The safari was definitely the highlight for us - it was a breathtaking experience seeing such magnificent animals up close, and one I will never forget!

We had the most incredible 11-day trip to South Africa with Africa Collection. The itinerary put together took us along the Garden Route and had a perfect balance of adventure and relaxation, taking us to locations such as Cape Town, Plettenberg bay, Franschhoek and a safari! The safari was definitely the highlight for us - it was a breathtaking experience seeing such magnificent animals up close, and one I will never forget!

Rating for tour operator:

From the moment I contacted Africa Collection to plan the trip, their attention to detail and personalised planning were outstanding! Alex was incredibly helpful and sent us all the information we needed for each area we were in, including top tips, packing suggestions & restaurant recommendations. The service provided made the holiday all the more special and I want to thank Alex and the rest of the team at Africa Collection for making our holiday dreams come true!

Africa Collection responded to this review on 07 Nov 2023:

Many thanks for taking the time to send us your feedback, and we are delighted to hear that you enjoyed your time in South Africa & we look forward to assisting you on your next visit to Africa and/or the Indian Ocean Islands..

Africa Collection by Elizabeth, 17 Feb 2023
Holiday Rating:

Thanks to James and Team for a wonderful vacation in South Africa

James and his team were very easy to work with and answered all of our questions as we had never visited Africa before. He was flexible to give me options on hotels and to add a stop in our itinerary when we found something new. The Avis team of drivers were all fantastic - prompt, clean car, excellent conversationalists. Bushman's Kloof and Akademie Street Hotel in Franschhoek were incredible - don't miss them!

James and his team were very easy to work with and answered all of our questions as we had never visited Africa before. He was flexible to give me options on hotels and to add a stop in our itinerary when we found something new. The Avis team of drivers were all fantastic - prompt, clean car, excellent conversationalists. Bushman's Kloof and Akademie Street Hotel in Franschhoek were incredible - don't miss them!

Rating for tour operator:

I think "Tour Operator" was James and team who set up our hotels, drivers, and an excursion. He was great!

Africa Collection responded to this review on 17 Feb 2023:

It was a real pleasure to assist you & we are delighted that you enjoyed your time in South Africa so much, it is a special place!

Africa Collection responded to this review on 17 Feb 2023:

Again, a real pleasure.

Africa Collection by K&T, 3 Jan 2023
Holiday Rating:

Safari and Beach Holiday

We visited Kruger and Cape Town. Spent 6 nights in each location. Rissington Inn and Imbali Lodge in the Kruger and The Sir David Boutique Hotel in Cape Town. The hotels were exceptional, the trip was organised perfectly, plus the internal flights and transfers were smooth.

We visited Kruger and Cape Town. Spent 6 nights in each location. Rissington Inn and Imbali Lodge in the Kruger and The Sir David Boutique Hotel in Cape Town. The hotels were exceptional, the trip was organised perfectly, plus the internal flights and transfers were smooth.

Rating for tour operator:

Africa Collection put the holiday together for us from start to finish including car hire. They were available on the phone on Saturday evening when our flight from London Heathrow was delayed and we knew we'd miss our connecting flight to The Kruger. They acted quickly and made alternative arrangements for us before we left London that night - taking away all the stress that initially caused. The accommodation and holiday itinerary was perfect for us as a family of four and we are so grateful for the memories.

Africa Collection responded to this review on 04 Jan 2023:

Thanks for your feedback and great to hear that you had such a wonderful time in stunning South Africa.

Africa Collection by Derek, 27 Mar 2020
Holiday Rating:

Wonderful trip on Rovos Rail

Rovos rail trip from Dar es Salaam to Cape Town and then a stay at Bushmans Kloof.

Rovos rail trip from Dar es Salaam to Cape Town and then a stay at Bushmans Kloof.

Rating for tour operator:

Always kept in touch and provided detailed paperwork about our connections, facilities etc.

Africa Collection responded to this review on 27 Mar 2020:

Your feedback is greatly appreciated, pleased that you enjoyed your trip and that it worked out as well as it could in the circumstances (Corona lockdown!)

Africa Collection by Howard, 27 Mar 2020
Holiday Rating:

The best safari holiday we have been on. We have done 7 before.

A luxury holiday at Woodall Country House and Spa visiting Addo 3 nights 5*, Pumba Private Game Reserve 7 4* all inclusive, I would give them 5*, The Beach Hotel Port Elizabeth 4* 2 nights. All excellent

A luxury holiday at Woodall Country House and Spa visiting Addo 3 nights 5*, Pumba Private Game Reserve 7 4* all inclusive, I would give them 5*, The Beach Hotel Port Elizabeth 4* 2 nights. All excellent

Rating for tour operator:

Very good communicator, really well organised, very keen to receive feedback, personally tailored service, most helpful.

Africa Collection responded to this review on 27 Mar 2020:

Thanks for your great feedback. We always love hearing how people enjoy Africa as much as we do!

Africa Collection by Mark, 15 Mar 2020
Holiday Rating:

Really enjoyed the experience

All excellent

All excellent

Rating for tour operator:

Very good

Africa Collection responded to this review on 15 Mar 2020:

Many thanks for you feedback & comments.

Africa Collection by Sapper59, 5 Mar 2020
Holiday Rating:

An excellent safari experience

A short Safari staying with the Kicheche Camps; the highest quality hosting, guiding and accommodation

A short Safari staying with the Kicheche Camps; the highest quality hosting, guiding and accommodation

Rating for tour operator:

A seamless and easy experience form start to finish

Africa Collection responded to this review on 05 Mar 2020:

Many thanks for your feedback and delighted to hear that you enjoyed your trip. The Kicheche Camps in Kenya are very special.

Africa Collection by Rob, 18 Feb 2020
Holiday Rating:

A wonderful itinerary touring the South African Garden Route

A tour of the South African Garden Route

A tour of the South African Garden Route

Rating for tour operator:

Itinerary proposed by local travel agent and booked through African Collection whom we had no contact with. Tour operator made accommodation bookings only. We made our own travel arrangements.

Africa Collection responded to this review on 18 Feb 2020:

Thanks for your feedback and we are delighted to hear that you enjoyed your holiday in South Africa.