The Ultimate Fann Mountains Trek Traveller Reviews

Dear Sheila,

We are disappointed to hear that after 10 previous happy holidays with KE you were not satisfied with the service from our office on this occasion. Operating group departures does mean that we have to wait to reach minimum numbers before "guaranteeing" our trips will run, and we are sorry that your first choice date was not guaranteed to run when you booked. It was only some time after you were transferred to the guaranteed second departure that we received enough bookings on the first departure to run it. We always try to encourage our clients to book onto a guaranteed departure to ensure they are not disappointed if we have to cancel a trip they have booked onto due to lack of interest.

With regard to the flight routing, we apologise that you were not offered a Manchester option - we do research all flight options for our clients if they express an interest in flights from regional airports when they book, and we are sorry that this was not picked up when we received your booking.

We strongly value the loyalty of all of our regular clients, but prefer to focus on offering good value for money to all and to do this we have to maintain a policy of not offering discounts. Nevertheless, we do offer free equipment including kitbags, tshirts, caps, buffs and walking poles to clients who rebook with us as gesture of thanks. We are currently reviewing why you had problems with your choice of travel date and flight routing and will reply to you personally in this regard - we do hope that this does not deter you from travelling with KE again in the future.

We are one of just a few companies offering treks in Tajikistan's Fann Mountains and whilst it is a challenging destination in which to operate, and where we have worked hard to instigate correct levels of service, we were delighted to hear that you enjoyed the trek.

Many thanks for your feedback.

Fiona Marshall
General Manager
KE Adventure Travel