AITO: The Association of Independent Tour Operators
Serenity Holidays

Ocean Bay - 4 Grade beachfront Traveller Reviews

Reviews of Ocean Bay - 4 Grade beachfront

Overall Holiday Rating
100%
Excellent 2
Good 0
Average 0
Poor 0
Terrible 0
Reviews Submitted: 2
Reviews Accepted: 2
Reviews Rejected: 0
2 reviews
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Ocean Bay - 4 Grade beachfront by Sunshine Lover, 13 Jan 2022
Holiday Rating:

A welcome and much overdue return

We had booked to stay at a different hotel but were advised of a hotel change due to Covid closure only a few days before departure. It later transpired that the hotel had been closed for sometime so we were somewhat aggrieved that we hadn't been advised of this upon booking. The revised hotel was satisfactory though cleanliness in public areas could have been much better. Staff all friendly without being too pushy. Ideal location close to the ...

We had booked to stay at a different hotel but were advised of a hotel change due to Covid closure only a few days before departure. It later transpired that the hotel had been closed for sometime so we were somewhat aggrieved that we hadn't been advised of this upon booking. The revised hotel was satisfactory though cleanliness in public areas could have been much better. Staff all friendly without being too pushy. Ideal location close to the beach and a taxi ride from a good selection of restaurants. Room of a good size and adequate. Gardens tidy. Food quality intermittent. Often not as hot as could be but a fair selection each day.

Rating for tour operator:

Gambia Experience are always very helpful and knowledgeable. Disappointed though that we were not advised of a hotel change until just before departure. Price quite high but good service in resort.

Ocean Bay - 4 Grade beachfront by IanJ_Mold_Wales, 20 Feb 2019
Holiday Rating:

Another Great Holiday

We had another excellent holiday at Ocean Bay Hotel, Cape Point, The Gambia. The suite had been decorated and the bathroom replaced since last year. Friendly staff and the best swimming pool in The Gambia.

We had another excellent holiday at Ocean Bay Hotel, Cape Point, The Gambia. The suite had been decorated and the bathroom replaced since last year. Friendly staff and the best swimming pool in The Gambia.

Rating for tour operator:

Great service. Easy to deal with and very helpful. Gambia Experience are excellent at every stage from booking onwards. They answer the phone quickly and the agent can usually deal with most questions directly. If she passes a question to her manager, she always calls back.