Serenity Holidays Traveller Reviews

Three wonderful hotels, excellent service all round. The staff in each hotel could not do more for us. All the transfers ran smoothly and a Rep was at hand should you need one. As this was out Honeymoon each hotels made it very special for us with cake, fruit champagne, chocolates, balloons and even a bath full of rose petals. We could not have asked for more. All the locations were on beautiful and safe beaches. The food was excellent as was the weather.

Always at hand to answer queries and especially helpful when applying for the Indian visa. This is the third time we have used them and we have always enjoyed excellent service and very friendly staff whenever we have contacted them. Would highly recommend them.

Stayed at Bakuto Hotel which is ideally situated for easy access to good birdwatching sites. Very easy to pick up one of the Official Bird Guides from their office on the bridge. Facilities at the hotel were good, though service in the restaurant was very slow at times.

Gambia specialists. Know the country well.

Our fourth stay at Kombo Beach, as good as ever but the hotel does need updating. We gather this is due this summer. We spent a lot of time birdwTching, and also visited the girl we sponsor through school. Very good weather, almost too hot at times, but didn’t put us off! Very good local restaurants, many better than the Ko bo dinner buffet.......

Gambia Experience have always been very efficient and friendly. Their local reps are similarly efficient and friendly, and always smartly turned out, unlike most other company reps. We can not fault them. Although it is now a year ago, our hurried departure after the coup was handled byGambia Experience extremely well in very difficult circumstances, the reps being always on hand and quick to update us all with whatever information they had. Again, the reps stood out from the crowd at the airport because they were in their bright white shirts and ties! GE also helped our daughter and partner get a flight out after Thomas Cook lost them off their passenger lists and disowned them.....

5th visit to the Kombo Beach hotel with Gambia Experience. Good value, great location, but rooms a bit basic and in need of an update! Got bad tummy bugs despite taking lots of precautions.....nurse at hotel very helpful

Rep helpful (but were regulars so didn't need him much)

Very well organised holiday by Goa Experience. Their excellent rep Anthony was a real bonus, and we thought the weather, the locals, and, unexpectedly, the food in Goa were all very, very good.

Efficient and knowledgeable. Excellent rep

Titan Airways Star Service is not worth the extra cost. The seats are so hard I suffered acute backache after sitting for an hour, and the seats do not recline at all. Hotel facilities excellent, living up to expectation. The chaos at Banjul airport baggage reclaim remains a serious problem which needs addressing.

Serenity (Gambia Experience) is well organised and professional. Their representatives are all Gambians, which means they have superb local knowledge. Prices are higher than some other tour operators offering the same destination and hotels, but I feel it's worth paying for a well organised tour. It is just unfortunate they have chosen Titan Airways as carrier. (See above comments)

the flight was lovely food on plane was nice friendly staff..and the staff at hotel was so lovely food nice beach was near local shops and bars

everyone and everything was spot on thanks to everyone

First time visit to the Gambian coast. Absolutely stunned by the great beaches, wonderful people and fantastic wildlife

Extremely helpful, enthusiastic and efficient all the way from booking through to disembarking at the end of the holiday

Good check-in and flight with Small Planet Airline ( and Trojan on the way back). Efficient passage through immigration and customs, efficient meet and greet, and distribution to Hotels. Ngala Lodge is superb; lovely location on private beach, and convenient between Bakau and Fajara. Beach deck, lawns, pools, gardens with quirky installations, restaurant and bar all lovely. Rooms superb. Service excellent, Food superb.Happy to spend most of our time in the hotel. Walked to Bakau fish market- a fantastic spectacle. Took one organised trip to Fathala reserve in Senegal. Trip had its problems ( especially the long wait for the ferry) but overall; a good day out.

Everything very well organised. Nice quality to the materials sent out. The representative I spoke to on the phone was very friendly and helpful.

For anyone wanting a chance to unwind and rest, Casa Di Sole is the perfect villa. I have never stayed anywhere so quiet. However, bring the insect repellant to use, even during the day!

Knowledgable, helpful - the whole booking process was easy