Serenity Holidays Traveller Reviews

4 weeks spent at Santana beach resort in Goa. As usual staff were amazing and we had a fabulous time. Weather, food and people amazing. Already booked for next year.

Sonja Furtado was friendly, helpful and polite and is a credit to your organisation.

Hotel was in a state of refurbishment, we were not informed of this. We got a non refurbished room which was in a poor state of repair. Electric, power and water services were very hit and miss. Too many issues to write here. Separate email sent to holiday provider.

Contact in the UK was good. The rep in Gambia not so good.

Very comfortable hotel and great time. Enjoyed the wildlife and gardens at the Hotel. Had Bird Watching/ wildliufe trips which were most enjoyable

Gambia Experience were great and everything worked very well

We visited Cape Verde in October 2023 exploring 3 islands: Sal, Sao Vicente and Santo Antao. Very diverse islands so different experiences in each.

They helped us plan our itinerary and booked our flights and accomodation. We stayed in 4 different accommodations - 3 were fantastic (although one was changed (luckily) when we arrived in CV following verh poor feedback from other travellers about the place we were due to stay) and the 4th hotel was terrible. The company should not be booking people to stay there.

From start to finish well organised and thoroughly enjoyable holiday.

Impressed from start to finish.

Cape verde. Sal stayed at Hotel Morabeza, excellent in all aspects. Santago island, stayed at Pestana Tropica hotel. O.K., but could be cleaner, bathrooms need refurbishment. Fogo island stayed at Xagute hotel, also needs refurbishment in the bathroom, but generally o.k. Trips on all islands had good guides. Let down by the airline Bestfly, which should lose it's licence.

Not so good on the information and communications side. Won't be going to Cape Verde again because of the internal flights operated by Bestfly.

A lovely week on Sal in Cape Verde

Helpful from the initial enquiry to a problem with boarding passes, very impressed with the service

Most of the basic cooking facilities were not working. No written information about the property was provided,such as how to use equipment, restrictions on using electrical equipment at the same time which led to us losing all electricity...not helpful when it is dark/trying to cook the evening meal. The cooker and limited hob issue was not resolved during our holiday even though the problems arose at the start. This left us with 2 gas hobs and a very small portable electric cooker. The main cooker was defective and was responsible for cancelling the power supply , so no lights etc. Certainly not suitable for a family of 4 and we felt very restricted as to what food we could prepare. This is not an acceptable standard but would be if the accommodation was serviced. The local rep would only deal with our issues over the phone and was not sympathetic to our lack of cooking facilities or the problems we had. In fact she suggested this was normal!

The local representative let the company down. Available by phone only.

We had a wonderful week at Villa Delphine in Calvi, Corsica. Such a fantastic loaction in a modernist designed villa with epic sea views. The master floor is excellent. Lots of extras such as the gym, TV room, ice maker to name a few. We loved the region and found some super places to eat and a couple not so good. Can't wait to re-visit Corsica and would only do so using Corsican Places since they are true experts.

Efficient, responsive, excellent representative with outstanding local knowledge. They have a huge range of villa options and are true Corsican experts.

spent 2 weeks staying at the Salina Bay residence in Porto Vecchio. There was easy access by car to both fantastic beaches and also the mountains. The residence itself was excellent and we've stayed there several times in the past and hopefully will return in the future

We've used this company several times in the past and they have always been extremely efficient and knowledgeable