In 2019 Tucan Travel pledged to begin to develop robust internal systems and information. Known as our Purpose, this has been a driving force to develop United Nation Sustainable Development Goal (UN SDG) specific links and understanding in our policies and internal communication. This process has enabled us to draw attention to and promote the passion that existed across the company for responsible travel. This has always underpinned our work but has never previously been brought to the fore.
We chose Animal and Child Welfare and Anti-Slavery as the openers to this work. Online and in-house training has been well received and generated further discussion. As expected with such emotive topics, some found the topics challenging. Consequently, we have introduced an employee assistance programme offering online and telephone counselling.
That 100 % of staff completed the staff profile questionnaire and over 90% have responded to our values questionnaire is significant. This signals a shared commitment to openness and holds us all to account. Just asking questions has highlighted the value of talking and importantly listening. All future developments will align with the shared values of our team.
It has been genuinely humbling reading the responses to the questionnaires. We have amazing people working for us. It has been great seeing the whole team’s commitment, knowing that everyone cares about the environment. Feeling the passion when talking to staff about what matters and what is important for them has been brilliant.
Although we are at the beginning of this process, we are already beginning to see an impact on sales. For example, we have seen 108% increase in passenger numbers through one dedicated sustainable travel site; a significant increase in comparison with previous year on year growth. Though difficult to determine if this is all due to our Purpose, we believe it contributes.
In 2020 we will continue this work by strengthening our relationships with the family and community run services we connect with across the globe. We will continue to support local initiatives, local people and communities; working together towards the UN SDG.