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Tromso, Abisko and the Icehotel Traveller Reviews

Reviews of Tromso, Abisko and the Icehotel

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Reviews Submitted: 1
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Tromso, Abisko and the Icehotel by ElyFrazer, 2 Apr 2018
Holiday Rating:

Hoiday of a lifetime

Our holiday encompassed Tromso,Abisko and the Icehotel and was such and adventure we will never forget. Yes the main aim was to see the Northern lights (which we did twice) but the trip was so much more than that. We loved the traveling, had great stays in all of our hotels and the Icehotel itself is just incredible.

Our holiday encompassed Tromso,Abisko and the Icehotel and was such and adventure we will never forget. Yes the main aim was to see the Northern lights (which we did twice) but the trip was so much more than that. We loved the traveling, had great stays in all of our hotels and the Icehotel itself is just incredible.

Rating for tour operator:

Our itenary was put together and booked by Discover the world but was self guided. The documentation we received was in depth and extremely useful, especially having a bound copy of the entire itenary. I also received helpful advice when initially booking. Discover the world went above and beyond when arriving at Abisko I left my camera bag (with all my northern lights photos and passports!) on a train that was continuing to Stockholm. I was in complete panic mode and emotional breakdown when we were met by Sally at the Abisko turistation. We were on a selfguided tour so I think it was luck she was there, however she was so calm, bought us both drinks to calm us down and together with the guy on reception my bag was located on the train - as there was no manned stations for it to be dropped off at before Stockholm, it was looking like we were going to have an expensive taxi drive to chase the train, until it transpired the MD of Discover the World was at the Icehotel (further down the train line) and had a car. He drove to Kiruna to pick my bag off the train and tack it back to the Icehotel where I was reunited with it the next day. I cannot thank all of these people enough. I would have left a good review anyway, but I have never had such fantastic personal service anywhere and am so lucky because it was all due to my own stupidity!! We are now looking at other trips we can do with this company.

Discover the World responded to this review on 03 Apr 2018:

Thank you very much for your great review, we're delighted you had such a wonderful time. We'll share your comments with those involved with your booking, especially Sally and Clive; this really is what our company is all about and we were very happy to help. It will be a pleasure to assist you with any future trips and in the meantime we're pleased to receive such positive comments about this trip and the service provided by our team.