AITO: The Association of Independent Tour Operators
Journey Latin America

Journey Latin America Traveller Reviews

Reviews of Journey Latin America

Overall Company Rating
97%
Excellent 548
Good 33
Average 8
Poor 5
Terrible 3
Reviews Submitted: 597
Reviews Accepted: 597
Reviews Rejected: 0
597 reviews
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Extremes of Chile by Bin, 29 Jan 2019
Holiday Rating:

Amazing extremes!

Extremes of Chile took us from the dry, vastness of the Atacama desert through the beauty of the volcanic lakes to the unearthly blueness of the Grey glacier in Patagonia. It was amazing.

Extremes of Chile took us from the dry, vastness of the Atacama desert through the beauty of the volcanic lakes to the unearthly blueness of the Grey glacier in Patagonia. It was amazing.

Rating for tour operator:

JLA organised a fabulous trip. All the drivers and guides were great and our tour leader was exceptional. It is a very busy schedule but even long bus journeys can be interesting with a knowledgeable guide.

Journey Latin America by LANDIX, 24 Jan 2019
Holiday Rating:

private tour of El Salvador

A wonderful 10 day tour of El Salvador , taking in all régions with the busiest & quietest tourist destinations plus many slightly off route expériences organised by my personal guide throught Mayan Escapes / Journey Latin America. .

A wonderful 10 day tour of El Salvador , taking in all régions with the busiest & quietest tourist destinations plus many slightly off route expériences organised by my personal guide throught Mayan Escapes / Journey Latin America. .

Rating for tour operator:

I have travelled with JLA since 1996 & have always found them to be the best for the continent with the most fabulous local contacts in the countries they represent . I always feel very safe in their hands.

CostaRica:Volcanoes to the Beach by Abee, 21 Jan 2019
Holiday Rating:

Very efficient and well organised

All the hotels were in beautiful locations set in forests and jungle with exotic flora and fauna and some wildlife. All the trips were well organised in groups of 6 people and the local guides were very knowledgeable and spoke English well

All the hotels were in beautiful locations set in forests and jungle with exotic flora and fauna and some wildlife. All the trips were well organised in groups of 6 people and the local guides were very knowledgeable and spoke English well

Rating for tour operator:

Very efficient with information,, documents and arrangements

Cuba beyond the beach by Stradsue, 13 Jan 2019
Holiday Rating:

Tour of Cuba

We stayed in Havana, Vinales, Cienfuegos, Trinidad and Jibacoa. Private guides, and private transfers. Home stay except for Jibacoa.

We stayed in Havana, Vinales, Cienfuegos, Trinidad and Jibacoa. Private guides, and private transfers. Home stay except for Jibacoa.

Rating for tour operator:

Journey Latin America was helpful, knowledgeable and professional. If we went to S America again, we would use them.

Costa Rica Wildlife: Discovery by Red Traveller, 11 Jan 2019
Holiday Rating:

Pura Vida -Holiday of a lifetime

This was a holiday to celebrate my 60th birthday and it lived up to expectations. Luxurious accommodation whilst experiencing real Costa Rica. We focussed on just 3 locations so that we had time to get the most out of each one. The whole trip was so perfect that we are unable to single out anything for special praise or for criticism.

This was a holiday to celebrate my 60th birthday and it lived up to expectations. Luxurious accommodation whilst experiencing real Costa Rica. We focussed on just 3 locations so that we had time to get the most out of each one. The whole trip was so perfect that we are unable to single out anything for special praise or for criticism.

Rating for tour operator:

Our operator took a very vague specification and delivered us just what we dreamt of. From the moment we left the UK to the moment we returned we felt looked after and special. This time we gave the spec spec to 3 different operators and went with the one who seemed to understand us best. Next time we go to this part of the world they will be the only operator that we contact.

Journey Latin America by Nigel, 26 Dec 2018
Holiday Rating:

Journey Latin America Cuba

Cuba is an incredible country but we thought 2 weeks probably too long, Havana very interesting as is Trinidad but unless you have specific interests you could probably limit your time to these 2 places and do it in a week.

Cuba is an incredible country but we thought 2 weeks probably too long, Havana very interesting as is Trinidad but unless you have specific interests you could probably limit your time to these 2 places and do it in a week.

Rating for tour operator:

Very Disappointing. We booked a self-drive through Journey Latin America and had requested luxury accommodation as far as possible, whilst recognizing this is not always possible in Cuba. We felt it was all a bit 'package tour' and not a great deal of flexibility at the booking stage, just being told to do it their way. Their guidebooks were out of date while Cuba is actually changing so update info on restaurants etc would be welcome. Not sure you really need to use a company like this as I don't think they are really up to date and all they seem to do is use a local agent to book everything up whilst charging a great deal of money in the process. They say they are booking the best accommodation in every place but we checked and this was patently not the case. We personally will not be using them again as very disappointing.

Journey Latin America responded to this review on 25 Jan 2019:

It is disappointing to read your comments. Cuba does have its distinct challenges and unfortunately there is no luxury accommodation in some of the more off-the-beaten track locations on your itinerary. Homestays by their very nature tend to be quite basic but we will look at how we can be clearer on this. We will also take on board your comments about the self-drive itinerary as we always try to create the most suitable itineraries taking into account the rules of the road and vagaries of driving in Cuba. We are sorry you were unhappy with some of the accommodation choices.

We realise Cuba is rapidly changing and some of the information in the UK published footprint guidebooks can quickly become out of date. However, the recommendations in our Travel App are regularly added to and updated. Our local representatives also provide a briefing on arrival which always includes handouts of gastronomic recommendations and cultural events in each destination. We are gradually phasing out the guidebooks for Cuba.

Luxury Argentina & Brazil by JD, 13 Dec 2018
Holiday Rating:

An amazing holiday to see one of the natural wonders of the world

I travelled to Rio for 2 nights, Iguazu for 4 nights and Buenos Aires for 2 nights. I had a lifelong ambition to see the Iguazu Falls and wanted to also get a taste of these 2 major cities. Iguazu was an amazing experience and was made even better by staying at the marvellous Belmond das Cataratas hotel. The level of customer service was amazing and you had early access to the falls as a bonus.

I travelled to Rio for 2 nights, Iguazu for 4 nights and Buenos Aires for 2 nights. I had a lifelong ambition to see the Iguazu Falls and wanted to also get a taste of these 2 major cities. Iguazu was an amazing experience and was made even better by staying at the marvellous Belmond das Cataratas hotel. The level of customer service was amazing and you had early access to the falls as a bonus.

Rating for tour operator:

Journey Latin America listened to my requirements and put together an excellent itinerary. They were helpful with pre holiday queries and their representatives in Brazil and Argentina were great. I booked and travelled within a month but felt very prepared with all the information they gave me. I would definitely book another private tour holiday with them

Luxury Argentina & Brazil by JD, 13 Dec 2018
Holiday Rating:

An amazing holiday to see one of the natural wonders of the world

I travelled to Rio for 2 nights, Iguazu for 4 nights and Buenos Aires for 2 nights. I had a lifelong ambition to see the Iguazu Falls and wanted to also get a taste of these 2 major cities. Iguazu was an amazing experience and was made even better by staying at the marvellous Belmond das Cataratas hotel. The level of customer service was amazing and you had early access to the falls as a bonus.

I travelled to Rio for 2 nights, Iguazu for 4 nights and Buenos Aires for 2 nights. I had a lifelong ambition to see the Iguazu Falls and wanted to also get a taste of these 2 major cities. Iguazu was an amazing experience and was made even better by staying at the marvellous Belmond das Cataratas hotel. The level of customer service was amazing and you had early access to the falls as a bonus.

Rating for tour operator:

Journey Latin America listened to my requirements and put together an excellent itinerary. They were helpful with pre holiday queries and their representatives in Brazil and Argentina were great. I booked and travelled within a month but felt very prepared with all the information they gave me. I would definitely book another private tour holiday with them

Patagonian Odeyssy by Condor, 11 Dec 2018
Holiday Rating:

To the ends of the earth

A great snapshot of an incredible region, from the vibrant cities of Santiago and Valparaiso to the wild regions of Patagonia where guanacos graze and condors fly. The amazingly vibrant blue of the glaciers, the snow capped mountains, the huge winds! Finally Buenos Aires, another vibrant city. We had great opportunities to see wildlife and fantastic scenery. A well organised and varied trip with a great guide. Truely memorable.

A great snapshot of an incredible region, from the vibrant cities of Santiago and Valparaiso to the wild regions of Patagonia where guanacos graze and condors fly. The amazingly vibrant blue of the glaciers, the snow capped mountains, the huge winds! Finally Buenos Aires, another vibrant city. We had great opportunities to see wildlife and fantastic scenery. A well organised and varied trip with a great guide. Truely memorable.

Rating for tour operator:

I've travelled with Journey Latin America on several occasions both for group tours and bespoke holidays. I have never been let down by them, in fact, they certainly go the proverbial extra mile.

VIneyards of Chile & Argentina by Mark&Robert, 10 Dec 2018
Holiday Rating:

Argentina & Chile - one month of delights!

Journey Latin America revealed to us Argentina and Chile in a truly magical way and they made the whole month of our tour a seamless delight.

Journey Latin America revealed to us Argentina and Chile in a truly magical way and they made the whole month of our tour a seamless delight.

Rating for tour operator:

Journey Latin America are superb and impressed us with their knowledge and professionalism. They delivered exactly what we wanted with confidence, easy good charm and expertise.

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