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Journey Latin America Traveller Reviews
Reviews of Journey Latin America
Overall Company Rating
97%
97%
597 reviews
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Journey Latin America
by LindaF, 16 Jun 2019
Holiday Rating:
Poorly organised trip in terrible accommodation at a high end price
We did a coast to coast fly drive of Costa Rica. The agent is clueless, provided a terrible route, booked us in to remote basic accommodation. The price was higher than competitors.
We did a coast to coast fly drive of Costa Rica. The agent is clueless, provided a terrible route, booked us in to remote basic accommodation. The price was higher than competitors.
Clueless
Journey Latin America responded to this review on 21 Jun 2019:
We are sorry to hear your feedback as we take great pride in arranging successful trips. The self drive itinerary you requested is an established and popular holiday enabling clients to really get off-the-beaten track. I can assure you that all our staff is extremely well travelled and a number have undertaken this trip, including your agent. That said, we hope all our holidays exceed expectations and we will look into your experiences more thoroughly and be in contact directly.
Journey Latin America
by Todd H. , 14 Jun 2019
Holiday Rating:
Belize / Guatemala Tour
We stayed at four different locations in Belize and Guatemala.
We stayed at four different locations in Belize and Guatemala.
Journey Latin America was the operator. They got the big things right but the devil was in the details . . . which they missed.
Journey Latin America responded to this review on 21 Jun 2019:
Thanks. We have received your additional comments on this and will be in touch directly.
Journey Latin America
by Anne, 6 Jun 2019
Holiday Rating:
A Trip of Two Very Unequal Parts
Five weeks bespoke, 2 weeks Brazil, 3 Bolivia. Flew back to UK from Lima. Brazil segment pretty much as expected. A few minor issues but places visited superbly varied with lots of free time. Guides and drivers highly professional. I’d give this a Good. Bolivia a bit of a shambles. Guides more like minders, not so well-educated, limited English, didn’t add that much value. Two drivers were a disgrace, thought I’d be killed when one answered ...
Five weeks bespoke, 2 weeks Brazil, 3 Bolivia. Flew back to UK from Lima. Brazil segment pretty much as expected. A few minor issues but places visited superbly varied with lots of free time. Guides and drivers highly professional. I’d give this a Good. Bolivia a bit of a shambles. Guides more like minders, not so well-educated, limited English, didn’t add that much value. Two drivers were a disgrace, thought I’d be killed when one answered mobile on a bend (mountain road) with solid yellow lines while overtaking a double-length lorry. Itinerary felt crammed, mind and bum-numbing hours spent in vehicles, vast distances which were not communicated beforehand. Two separate 3-day segments of 1100 and 1400 km much on unpaved roads. Insufficient free time. Less moving ever onwards and less doing would definitely have been more. I’d give this no more than an Average. Local agents were flexible enough, however, to change the itinerary three times when it was obviously not working. Shouldn’t have been necessary but full marks to them, also to the one ‘feisty mama’ guide who looked after me when I had altitude sickness.
Consultant was efficient, knowledgeable and very pleasant to deal with but, with hindsight, did not take my needs sufficiently into account. If you say you’re ‘quiet, reflective and spiritual’ and ‘need lots of space and me-time’ you don’t expect to be mercilessly trundled around Bolivia like a foie-gras goose (and indeed I wasn’t in Brazil). This segment felt like bespoke-JLA but not bespoke-Anna. Paperwork appeared impressive but was actually peppered with inaccuracies and omissions; in one instance what was described was, on the ground, plain crazy-impossible. Despite some wonderful memories and experiences, for the price paid I found the trip fell well short of my expectations. Because of all of the above, and despite Brazil, I’m afraid I can only give a score of Average.
Journey Latin America responded to this review on 20 Jun 2019:
We’re pleased you enjoyed the Brazil section of your trip though disappointed you were not as impressed with Bolivia and were unfortunately struck down with altitude sickness.
The isolated rural towns and villages of the remote Bolivian interior are culturally rich though admittedly geography necessitates travelling some long distances to view key sites. However, a great deal of consideration goes into the itineraries we design to maximise enjoyment and based on our first hand experience. We always aim to give a good reflection of what to expect in our descriptions and we detail the distances covered, length of journey and relevant altitudes reached in all our proposal itineraries. As a matter of course, we will review this in light of your comments and look at how we can be as clear as possible in our discussions at the booking stage.
With regards to the driving standards, we have worked very closely with all our Latin American partners to endeavour to raise safety standards throughout the Continent emphasising that safe and courteous driving is non-negotiable. This has been addressed with the transport provider and driver.
We will take on board all your comments. On a more positive note, we’re glad you still had some wonderful memories and the local agents were flexible in altering the planned itinerary at your request as well as being considerate and caring when you were adversely affected by the high altitudes.
Active Peru & Bolivia
by Tessie, 28 May 2019
Holiday Rating:
Fantastic 3 weeks in a truly spectacular part of the world
We did a 3 week tour of the Highlights of the Andes, this being Peru, Bolivia and Chile. It was quite a packed itinerary that involved a fair amount of travelling .However it was worth every minute and we LOVED this trip. Such incredible diverse landscapes and amazing scenery and interesting insight into the cultures of the indigenous people of Peru and Bolivia . Lots of Inca history too .
We did a 3 week tour of the Highlights of the Andes, this being Peru, Bolivia and Chile. It was quite a packed itinerary that involved a fair amount of travelling .However it was worth every minute and we LOVED this trip. Such incredible diverse landscapes and amazing scenery and interesting insight into the cultures of the indigenous people of Peru and Bolivia . Lots of Inca history too .
This is the second time in consecutive years that we have travelled with Journey Latin America . I would not travel with any other tour operator to this continent . Their knowledge of the continent is second to none and the tour operators they use locally are superb . Both holidays have run like clockwork all local representatives are helpful, courteous . I cannot fault them and would recommend them 100 percent .
Crossing the Continent
by coliow, 14 May 2019
Holiday Rating:
wonderful experience well organosed,fantastic tour leader,value for money
The Jacarana holiday went from Rio to Lima right across South America and had so many highlights.Rio,Iguacu,La POaz,Lake Titicaca,Machu Picchu and Lima.Every day was a joy
The Jacarana holiday went from Rio to Lima right across South America and had so many highlights.Rio,Iguacu,La POaz,Lake Titicaca,Machu Picchu and Lima.Every day was a joy
Journey Latin America were helpful throughout and provided a truly excellent Tour Leader
Aztecs, Mayas and Conquistadores
by BrianJ, 9 May 2019
Holiday Rating:
The varied experiences of Mexico
We wanted a mix of the relaxing and the informative, which Journey Latin America provided. The relaxation days in beautiful surroundings like the Haciendas and Tulum contrasted well with the fascinating excursions to ancient sites.
We wanted a mix of the relaxing and the informative, which Journey Latin America provided. The relaxation days in beautiful surroundings like the Haciendas and Tulum contrasted well with the fascinating excursions to ancient sites.
We have been three times now with JLA. They deliver bespoke itineraries that suit our requirements
Aztecs, Mayas and Conquistadores
by Bald, 6 May 2019
Holiday Rating:
Another great package from JLA crossing from Mexico City to the Yucatan
Everything worked swimmingly well and the tour was packed with sites, natural beauty, great food, good company and much more.
Everything worked swimmingly well and the tour was packed with sites, natural beauty, great food, good company and much more.
From initial booking through to departure home everything was done smoothly and professionally. I have to make special mention of tour leader Jessica, she was fabulous throughout.
Crossing the Continent
by Steve, 1 May 2019
Holiday Rating:
Jacana Journey
This was a journey across South America from Rio de Janeiro to Lima. I have travelled to South America before, but particularly wanted to see Iguazu Falls, La Paz, Lake Titicaca and Machu Picchu. This holiday included them all. It was really well planned with an excellent guide. The memories of this holiday will stay with me forever.
This was a journey across South America from Rio de Janeiro to Lima. I have travelled to South America before, but particularly wanted to see Iguazu Falls, La Paz, Lake Titicaca and Machu Picchu. This holiday included them all. It was really well planned with an excellent guide. The memories of this holiday will stay with me forever.
My first holiday with Journey Latin America. Everything was well organised.
Luxury Peru: Andes to Amazon
by Susannah, 25 Apr 2019
Holiday Rating:
Machu Picchu and beyond
It was an amazing trip in every aspect
It was an amazing trip in every aspect
Our tour operator arranged an excellent trip for us
Ecuador's highlands & Galapagos
by Rod, 2 Apr 2019
Holiday Rating:
Exceptional experience of nature in Ecuador
Our trip started with a three night stay at Mashpi Lodge which was an excellent experience in the cloud forest. This was followed by a week traveling by road through Ecuador from Quito to Guayaquil. Finally we had a week travelling on a catamaran through the Galapagos Islands experiencing the amazing wildlife.
Our trip started with a three night stay at Mashpi Lodge which was an excellent experience in the cloud forest. This was followed by a week traveling by road through Ecuador from Quito to Guayaquil. Finally we had a week travelling on a catamaran through the Galapagos Islands experiencing the amazing wildlife.
JLA as always provided an excellent service